The Key Facts Statement (KFS) – Remittances
Our expansive payment network connects you with more than 250 banks and agents.
We have over 500,000 agent locations globally enabling you to send and receive money within minutes. Hamdan Exchange LLC provides the following Remittance Services.
| International Bank Account Transfer |
Money transfers to bank accounts anywhere in the world (Available for both individual and corporate customers) |
||
| Cash Payout Transaction | We offer multiple transfer service options so you can send money instantly across the globe such as Blue Remit, Western Union, Instant Cash, Transfast, EzRemit, MoneyGram etc. | ||
Channels available:
Remittance Transaction can be initiated via the following channels
- Hamdan Exchange Branches
- Hamdan Exchange App – HexPay App
Payment Modes:
The following payment modes are available for the customers.
| Payment Modes | Remarks |
| Cash | Customers can pay by cash (OMR) at any Hamdan Exchange LLC branch as well as at Self-Service Kiosks |
| Cheque | Customers can submit the cheque at any Hamdan Exchange LLC Branch. |
| Bank Transfer | Customer can Transfer Fund to the Hamdan Exchange LLC’s designated account on the App and Online Portal. |
| Debit Card | Customer can pay with a Sultanate of Oman banks-issued Debit Card. |
| International Bank Account Transfers | |
| Country | India, Pakistan, Sri Lanka, Bangladesh, Nepal, Philippines |
| Currency | Indian Rupee, Pakistani Rupee, Sri Lankan Rupee, Bangladeshi Taka, Nepalese Rupee, Philippine Peso |
| Service Charges |
Minimum OMR 0.00 – Maximum OMR 2.5 plus 5% VAT Depends on the destination country, currency and amount. For more details regarding the product and service charges, please visit our branch. |
|
Beneficiary/ Back-end charges |
NIL |
| Delivery Time | Instant, Standard (1-2 Working days). Delivery time may vary subject to destination country, currency and correspondent bank. |
| International Bank Account Transactions (Money Products) | |
| Country | All Major Corridors |
| Currency | Major Currencies |
| Agent locations | More than 500,000 |
| Service Charges |
Min OMR 1.50 plus 5% VAT Service charge may vary depending on the destination country, currency and send amount. For more details regarding the product and service charges, please visit our branch. |
| Beneficiary/Back- end charges | Depending on the receiving country, the transaction may incur additional fees from the intermediary and/or beneficiary banks. |
| Delivery Time | Instant / 1 Working Day (depends on the service selected) |
| Cash Payout Transactions | |
| Country | All Major Corridors |
| Currency | Major Currencies |
| Agent locations | More than 500,000 |
| Service Charges |
Min OMR 1.00 plus 5% VAT Service charge may vary depending on the destination country, currency and send amount. For more details regarding the product and service charges, please visit our branch. |
| Beneficiary/Back- end charges | Depending on the receiving country, the transaction may incur additional fees from the intermediary and/or beneficiary banks. |
| Delivery Time | Instant / 1 Working Day (depends on the service selected) |
Terms & Conditions for All Transfers & Services:
- Transfers/Remittances are considered executed and delivered unless a claim is received within 3 months for cash payout and 6 months for bank transfer from the date the remittance was made.
Important Notice: Any amendments or re-issuance of the remittance transaction requested by the customer for whatsoever reason will be subject to our regular charges and settlement of any rate differences, if applicable.
- Upon submitting the transaction for Digital Channels or upon signing the receipt for transactions initiated at the branch, the customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same. Hamdan Exchange LLC and its agents are indemnified and held harmless from any claims including but not limited to delays, delivery failures, mistakes and losses resulting from any wrong information in the transaction receipt as well as force majeure events or any other circumstances beyond our control. Our liability is limited to performing necessary amendments in the shortest time if possible. Hamdan Exchange LLC has the right to recover any amount paid due to errors or oversight.
- Important Notice: Refund against Cancellation of Transfers or any other Remittance transaction returned unpaid for whatsoever reason will be refunded to the sender at the prevailing market buying rate or transaction rate whichever is lower, excluding the sending charges, any deductions from the beneficiary bank, cancellation fees and any other expense incurred as a result. A confirmation of non- payment and cancellation of the original instruction is required from our correspondent bank or agent before a refund is The sender has to hand over the original receipt to the branch in order to initiate the cancellation process. For transactions conducted via Digital Channels, the sender has to submit a written request at the branch in order to initiate the cancellation procedure. Refunds will be done only through the Original Mode of Payment. In case the sender is a corporate, refunds or amendments can be conducted through the authorized representative and will not be refunded or paid in CASH under any circumstances. The refund will be made to the local bank account of the corporate customer.
- In case the sender is a corporate, Hamdan Exchange LLC will deal with the person(s) duly authorized by the company supported by an authorization letter signed by the authorized signatory of the company.
- Hamdan Exchange LLC reserves the right to use services of intermediary banks and financial institutions in any country of its choice for the execution of this Correspondent and/or intermediary charges are applicable to some countries and will be deducted at the receiving end.
- Important Notice: All types of remittances conducted by the customers are subject to local, federal and international laws as well as the Central Bank of Oman regulations. All customer information and supporting documents must be provided as per requirements of local and international regulations and standards. The transaction may be blocked by any party involved if found suspicious. The sender and beneficiary will be fully responsible for providing necessary evidence and clarification about any query, including the source of fund, to prove legitimacy and legality of the information and fund involved as well as any follow-ups required with the concerned authorities to effect the payment or claim a In such cases, Hamdan Exchange LLC will not bear any responsibility.
- Any transaction-related complaint should be lodged within a maximum period of fourteen (14) days from the date of the Hamdan Exchange LLC will take all possible efforts to resolve any issues for services provided by a third party by coordinating with the concerned service provider. The company has no liability as an agent for any related services. The third party will be fully liable for the completion of its service in accordance with its terms and conditions. Nevertheless, for unauthorized transactions, Consumers are allowed to report the transactions within a minimum of 30 business days.
- Original valid ID such as Oman National ID or Passport with a valid visa must be provided while performing any remittance transaction.
- For transactions paid by cheque, the cheque must be current dated, crossed and payable to Hamdan Exchange LLC LLC. Transaction will be valid and released subject to cheque realization and the amount credited in the Hamdan Exchange LLC bank account. In case the provided cheque is dishonored or rejected for any reason, the customer agrees to settle the full amount in cash along with any variations in the currency rate and other corresponding In case the issue is not resolved amicably, Hamdan Exchange LLC shall have the right to cancel the transaction without notice & take all necessary legal actions to protect its rights and recover all related claims.
- For Western Union® transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the Western Union® website (www.westernunion.com)
- For Transfast transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the Transfast website (transfast.com)
- For Ezremit transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the Ezremit website (ezremit.com)
- For Instant Cash transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the Instant Cash website (instantcashworldwide.com)
- For Cash Express transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the Cash Express website (blueremit.com)
- For MoneyGram transfers, please refer to their existing terms and conditions available on leaflets within our network of branches and on the MoneyGram website (www.moneygram.com)
- Any complaints, queries, feedback on our services or fraud incidents can be raised through our official email address [email protected] or call @ 23 211 258
- Service charges are available on our website hamdanexchange.com and the charges may vary based on the product/service and the value of the transaction.
- Hamdan Exchange LLC will refund the unclaimed funds as per the guidelines of the regulatory
- Hamdan Exchange LLC will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
- Hamdan Exchange LLC shall assume the responsibility of protecting consumers’ data and maintain the confidentiality of the data held with it or with a third party and disclose the data only to approve, facilitate, administer, and process applications/transactions or to respond to the queries of the relevant law enforcing authorities inside and outside the country. In case of any breach of data, customers will be informed through our official channels.
- In case of any conflict of interest that arises due to technical glitches or reasons beyond control, Hamdan Exchange LLC will make reasonable efforts to resolve the concern or may update the customer with relevant actions to avoid such scenarios.
- By availing products and services, customer agrees to the waiver of cooling-off period for immediate
- By agreeing to the terms and conditions, you are confirming to opt-in to receive SMS, Phone and email communications from Hamdan Exchange LLC containing transactional, promotional and marketing material about our products and services from time to time. We will provide you the option to opt-out of our promotional and marketing communication. You may, also, contact us on [email protected] or call 23 211 258 to opt-out.
- For further inquiries and details on terms and conditions of all Hamdan Exchange LLC products and services, please visit our website (www.hamdanexchange.com) or call: 23 211 258 or email us at [email protected]
- Hamdan Exchange LLC retains the right to amend the terms and conditions to comply with local laws or internal policies. Customers will be informed of any such changes via the website, branch disclosures, or electronic facilities.
- Hamdan Exchange LLC will provide customers a minimum of 60 calendar days’ notice by updating on the website before changes to the terms and conditions of products/services, including changes to service charges or fees.
The Key Factor Statement (KFS) – Foreign Currency Exchange Services
The foreign currency exchange services are available through 35 locations of Hamdan Exchange LLC branches across Sultanate of Oman.
Hamdan Exchange provides and deals with all major Foreign Currency exchange that includes buying and selling of foreign currency.
| Foreign Currency Purchase | |
| List of Currencies |
Major currencies – US Dollar, Euro, British Pound, Australian Dollar, Canadian Dollar, Swiss Franc, Japanese Yen, New Zealand Dollar. Other currencies – Singapore Dollar, Malaysian Ringgit, Sri Lankan Rupee, Indian Rupee, Philippine Peso, Bangladesh Taka, Nepalese Rupee, Indonesian Rupiah, Egyptian Pound, Moroccan Dirham, Saudi Riyal, Kuwaiti Dinar, Qatari Riyal, Bahraini Dinar, UAE Dirham, Tunisian Dinar etc. as per availability/demand in the market. |
| Exchange Rate | Foreign currency will be exchanged as per the prevailing market rate. |
| Delivery Time | Immediate upon fund acceptance. |
| Service Charges |
Minimum OMR .50 – Maximum OMR 1.00 plus 5% Value Added Tax. For more details regarding the foreign currency exchange services, please visit our branch. |
| Foreign Currency Sales | |
| List of Currencies |
Major currencies – US Dollar, Euro, British Pound, Australian Dollar, Canadian Dollar, Swiss Franc, Japanese Yen, New Zealand Dollar. Other currencies – Singapore Dollar, Malaysian Ringgit, Sri Lankan Rupee, Indian Rupee, Philippine Peso, Bangladesh Taka, Nepalese Rupee, Indonesian Rupiah, Egyptian Pound, Moroccan Dirham, Saudi Riyal, Kuwaiti Dinar, Qatari Riyal, Bahraini Dinar, UAE Dirhams, Tunisian Dinar etc. as per availability/demand in the market. |
| Exchange Rate | Foreign currency will be exchanged as per the prevailing market rate. |
| Delivery Time | Immediate upon fund acceptance. |
| Service Charges |
Minimum OMR .50 – Maximum OMR 1.00 plus 5% Value Added Tax. For more details regarding the product and service charges, please visit our branch. |
Terms & Conditions for Foreign Currency Exchange Services:
- Important Notice: Currency once bought or sold can be returned only with a new transaction at the prevailing market rate.
- Please count your money before leaving the counter and obtain a receipt for your transaction. Neither Hamdan Exchange LLC nor its employees will be held liable for any claims or shortages thereafter. Hamdan Exchange LLC has the right to recover any amount paid in excess to the customer due to errors and oversights.
- Upon signing the receipt, the customer confirms and acknowledges the correctness, authenticity, and legality of all the transaction details and will be held responsible for the same.
- For corporate customer transaction, Hamdan Exchange LLC will deal with the person(s) duly authorized by the company supported by an authorization letter signed by the authorized signatory of the company.
- Important Notice: For transactions paid by cheque, the cheque must be current dated, crossed, and payable to Hamdan Exchange Transaction will be valid and released subject to cheque realization and the amount credited in the Hamdan Exchange LLC bank account. In case the provided cheque is dishonored or rejected for any reason, the customer agrees to settle the full amount in cash along with any variations in the currency rate. In case the issue is not resolved amicably, Hamdan Exchange LLC shall have the right to take all necessary legal actions to protect its rights and recover all related claims.
- Any complaints, queries, feedback on our services can be raised through our official email address [email protected] or call @ 23 211 258
- Hamdan Exchange LLC will not disclose confidential information about the customer to any third party unless it is required to do so by any applicable law or regulation within and outside the region.
- Important Notice: Transactions conducted by the customers are subject to local, federal and international laws as well as the Central Bank of Oman regulations. All customer information and supporting documents must be provided as per the requirements of local and international regulations and standards. The transaction may be blocked by any party involved if found suspicious. The customer will be fully responsible for providing necessary evidence and clarification about any query, including the source of fund, to prove legitimacy and legality of the information and fund involved as well as any follow-ups required with the concerned authorities to effect the payment or claim a refund. In such cases, Hamdan Exchange LLC will not bear any responsibility.
- By agreeing to the terms and conditions, you are confirming to opt-in to receive SMS, Phone and email communications from Hamdan Exchange LLC containing transactional, promotional and marketing material about our products and services from time to time. We will provide you the option to opt-out of our promotional and marketing communication. You may, also, contact us on [email protected] or call @ 23 211 258.
- For further inquiries and details on terms and conditions of all Hamdan Exchange LLC products and services, please visit our website (www.hamdanexchange.com) or call: 23 211 258 or email us at [email protected]
- By availing these services, customer agrees to the waiver of cooling-off period for immediate
- Hamdan Exchange LLC retains the right to amend the terms and conditions to comply with local laws or internal policies. Customers will be informed of any such changes via the website, branch disclosures, or electronic
- Hamdan Exchange LLC will provide customers a minimum of 60 calendar days’ notice by updating on the website before changes to the terms and conditions of products/services, including changes to service charges or fees.
Consumer Rights
At Hamdan Exchange LLC, we are committed to fairness, transparency, and integrity. When using our services, you have the right to:
- Fair Treatment: Be treated with respect, without discrimination.
- Clear Information: Receive accurate details about services, fees, and timelines.
- Privacy & Data Protection: Your personal and financial information is safe and handled according to Omani law.
- Choice: Select services based on your needs without pressure to buy extra products.
- Complaint Resolution: Lodge complaints safely and have them resolved promptly. Unresolved issues can be escalated to the Central Bank of Oman.
- Financial Awareness: Access guidance to make informed financial decisions.
- Safe Services: Conduct transactions securely with strong controls against fraud or illegal activity.
- Non-Discrimination: Receive services fairly, without bias.
- To Be Heard: Provide feedback and suggestions through our channels.
- Ethical Service: Be served by professional, honest, and competent staff.
Consumer Responsibilities
For a safe and reliable financial system, consumers also have responsibilities:
- Provide Accurate Information: Give truthful details and use valid ID documents.
- Understand Services: Read and understand terms, conditions, and risks.
- Stay Alert: Monitor transactions and report anything unusual.
- Follow the Law: Do not use services for illegal activities and comply with verification checks.
- Protect Your Data: Keep your information confidential and secure.
- Respect Staff & Procedures: Cooperate with staff and follow proper procedures.
- Use Services Responsibly: Ensure services are used for lawful purposes.
- Stay Informed: Keep updated about policies, charges, and exchange rates.
- Raise Genuine Complaints: Report issues honestly and factually.
- Act Ethically: Conduct all transactions with integrity and honesty.
Customer Support
If you have questions or need assistance, you can reach us at:
- Customer Service Desk: Available at all branches
- Email: [email protected]
- Phone: +968 23 211 258
- Website: www.hamdanexchange.com
Hamdan Exchange LLC is committed to providing high-quality service, regulatory compliance, and financial integrity in Oman.